Workplace ReadyCorporateCert valid: 1 Year
Recognizing an Emergency vs. Non-Emergency
When to Call 911 — Decision-Making Under Pressure
About This Course
Learn to quickly assess a situation and make the right call — when to dial 911, when to handle it yourself, and how to communicate clearly with dispatchers to get the right help fast.
Many emergencies are made worse by delayed or incorrect responses. This course teaches participants to rapidly assess situations, distinguish true emergencies from non-emergencies, communicate effectively with 911 dispatchers, and take appropriate action while waiting for help to arrive. Ideal for workplace safety teams and community members.
What You'll Learn
Emergency vs. non-emergency assessment framework
When and how to call 911
Communicating clearly with dispatchers
Common workplace emergencies and correct responses
Medical, fire, and security emergency protocols
Bystander effect and how to overcome it
Documentation and incident reporting basics
Who This Course Is For
Office Workers & ManagersSecurity PersonnelSchool StaffRetail & Hospitality WorkersCommunity Members
Upcoming Sessions
April 30, 2026
12:00 PM – 2:00 PM
Loop Training Center, 123 W. Madison St
15 spots availableBook This Session
May 14, 2026
6:00 PM – 8:00 PM
Wicker Park Hub, 1840 N. Milwaukee Ave
18 spots availableBook This Session
Certification
1 Year
Max Class Size
25 students
Duration
2 Hours
Level
Corporate